Cape Fear Tree Services

Reviews about Cape Fear Tree Services

• E Stephens

  Feb, 09 2018
  ★ ★ ★ ★ ★
  I'm sorry to hear about the previous reviewers' bad experiences with Cape Fear Tree Company. I'm really surprised because my own experience was so polar opposite to the ones listed below.
  
  I called Cape Fear Tree up after reading several endorsements of them on NextDoor from people in my neighborhood. The reviews were that Cape Fear's fees are very reasonable compared to other companies, and that they do good work.
  
  Re: my own experience: I encountered a surly person on the phone (I surmise this is the same person mentioned on Yelp, etc) and was pretty taken aback by how abrupt and just flat out rude he was, but Danny himself has been wonderful. As my neighbors had advised, fees were *very* reasonable. I had gotten quotes from 7-8 different companies, including other companies that had been recommended as "reasonable" to me, and he beat them all.
  
  In terms of service, he came out immediately to look the property over, remembered it from having pulled out trees over a decade ago, said he would come out several weeks later (I had contacted him before Christmas so the work was done in January - I wasn't in a hurry), called to confirm the day before and sent over his guys, as scheduled. This was during the uber cold snap with 20 degree temps - they still showed up even though I said they could push it back by a few days!!!
  
  The guys who showed up were quite helpful, courteous and hardworking. They were in and out pretty quickly after cutting down two trees (1 ~35 ft gumball about 12 feet from house, 1 ~50ft long leaf pine that had grown up comingled with an oak) and popping out several smaller palms. Stumps were ground down to just about level with the surrounding yard. Danny told me to call him if there were any issues and he would grind further. Lo and behold, he was gracious when I called him a full 2 months later to grind the stump another 6 inches because I was flattening my yard out and had moved earth from around the stump. At first he said he would come the following week, but then 30 minutes later he called to say he would be out later in the day. I was out on errands, and when I got back, stump was gone.
  
  Based on my experience, I am thoroughly satisfied with Danny's customer service and am keeping him at the top of my list to do any further work on my property. If you ever end up reading this, I send many thanks to you and your staff, Danny!

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