Newber's Refrigeration Inc

Reviews about Newber's Refrigeration Inc

• Nick Belletti

  Oct, 30 2018
  ★ ☆ ☆ ☆ ☆
  This is one of the older companies in Wilmington, and I had one repair done with them in November that was fast and efficient. My experience today was the utter opposite, and the woman in the office, Elizabeth, was rude, short, and infuriating. I called around noon on Friday about repairing my salad line that lost temp, most likely this is a half hour job requiring a freon recharge. I spoke with Elizabeth and she took my number and asked if she could call back after she checked their calendar and I said no problem just need to get this done before the weekend. She called back fifteen minutes later and told me someone would be by in the late afternoon which was perfectly fine. She again called around 4:15 and said there was a delay and the technician was on his way, I again said no problem but asked if I would be charged overtime, $135 per hour, even though I booked my appointment earlier. She said it will be the regular rate and they'll be there in the next hour. An hour later at 5:30, I recieve a third phone call, on this call she seemed annoyed and asks if I still need them to come today, I inform her that I do, like I said, it needs to be done before the weekend. She tells me that another account just called and needs some work done tonight as well, and if I want the work done it'll be time and a half $135 instead of $90 an hour. I tell her this is unacceptable and she retorts that they can stop by Monday and get it done. I have 17 pieces of refrigeration at my restaurant and have used 6 different companies to service them over time, if she could have told me promptly on my first call instead of after all of them closed, I could have called another company and not been in this idiotic bind. Do not give these people the time of day and thank you for reading.

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